Return & Refund Policy

At Trovenest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review the information below to understand how returns and refunds work.

Return Eligibility

You may request a return if:

  • The item was received damaged or defective
  • The item is incorrect or not as described
  • The item is unused, uninstalled, and in its original condition

To be eligible for a return:

  • The request must be made within 30 days of delivery
  • The item must be returned in original packaging, including all accessories, manuals, and parts

Items That Cannot Be Returned

Certain items are not eligible for return, including:

  • Items that show signs of use, installation, or wear
  • Items damaged due to improper use or handling
  • Clearance or final sale items (if applicable)
  • Products returned without prior authorization

How to Initiate a Return

To start a return, please contact us using one of the following methods:

  • Call us at +1 (984) 300-9066
  • Chat with us through the live chat feature on our website
  • Email us at contact@trovenest.store

Please include:

  • Your order number
  • A brief explanation of the issue
  • Photos of the item (if damaged or defective)

Our support team will review your request and provide return instructions if approved.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost.
  • For all other approved returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Refunds

Once we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund
  • Approved refunds will be issued to the original payment method

Please allow 5–10 business days for the refund to be processed after approval, depending on your payment provider.

Partial Refunds

In some cases, partial refunds may be issued for:

  • Items returned with missing parts or accessories
  • Items not in original condition
  • Damage not caused by shipping or manufacturing defects

Exchanges

If you received a damaged, defective, or incorrect item, we are happy to arrange a replacement or exchange, subject to availability.
Please contact our support team to get started.

Cancellations

Orders may be canceled before they are shipped.
If you need to cancel an order, please contact us as soon as possible. Once an order has shipped, it cannot be canceled and must follow the return process.

Non-Returnable Freight & Large Equipment

Large machinery or freight items may be subject to additional return conditions due to shipping and handling costs.
If applicable, our support team will clearly explain eligibility and any associated fees before approving a return.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or credit card provider
  2. Allow additional processing time
  3. Contact us if the issue persists — we’re happy to assist

Contact Us

If you have any questions about returns or refunds, please contact us: